Booking Questions and Answers
How do you protect our prepayments?
All prepayments made by UK residents are held in a trust account that is administered by a Lawyer who
acts on behalf of the consumer. Your funds will only be released once the tour has been completed. This
protects you in terms of the Package Travel, Package Holiday and Package Tours Regulations 1992.
Can Geoff’s Trains arrange flights?
No, we concentrate on our area of expertise, quality train travel, and believe that by doing so we can offer
the best service to you. A number of on-line booking services make it easy to compare and book flights.
Can you book hotels and transfers?
Yes, we can often include transfers to hotels and train stations, and accommodation before and after your
journey. Sometimes it is also possible to include sightseeing activities, creating a holiday especially
tailored to your interests.
Do you accept credit cards?
Yes, you can pay with a credit or debit card. Once your Invoice has been completed we can send you an
email that will link you to our Paypal account. Your card details will not be seen by Geoff's Trains, and the
transaction will be protected by Paypal's security arrangements. Alternatively, we can receive your card
details and process the payment for you.
Do you have a brochure?
We do not publish a printed brochure. Our website is as up to date as we can make it, and this serves the
purpose of keeping you informed. If you would like to receive printed copies of any pages, please let us
know.
What is the best way to book?
There is a booking request form on the website. If you fill this in we will make sure that space is available
on the tour that you have selected, and then get back to you with confirmation.
Alternatively, contact us and ask us to call you back. We will be happy to talk through the options before
finalising your booking over the telephone or by email.
Our booking conditions can be found here.
All prepayments made by UK residents are held in a trust account that is administered by a Lawyer who
acts on behalf of the consumer. Your funds will only be released once the tour has been completed. This
protects you in terms of the Package Travel, Package Holiday and Package Tours Regulations 1992.
Can Geoff’s Trains arrange flights?
No, we concentrate on our area of expertise, quality train travel, and believe that by doing so we can offer
the best service to you. A number of on-line booking services make it easy to compare and book flights.
Can you book hotels and transfers?
Yes, we can often include transfers to hotels and train stations, and accommodation before and after your
journey. Sometimes it is also possible to include sightseeing activities, creating a holiday especially
tailored to your interests.
Do you accept credit cards?
Yes, you can pay with a credit or debit card. Once your Invoice has been completed we can send you an
email that will link you to our Paypal account. Your card details will not be seen by Geoff's Trains, and the
transaction will be protected by Paypal's security arrangements. Alternatively, we can receive your card
details and process the payment for you.
Do you have a brochure?
We do not publish a printed brochure. Our website is as up to date as we can make it, and this serves the
purpose of keeping you informed. If you would like to receive printed copies of any pages, please let us
know.
What is the best way to book?
There is a booking request form on the website. If you fill this in we will make sure that space is available
on the tour that you have selected, and then get back to you with confirmation.
Alternatively, contact us and ask us to call you back. We will be happy to talk through the options before
finalising your booking over the telephone or by email.
Our booking conditions can be found here.
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